124 Bedford Ave Brooklyn | (718) 388-4700 | info@littleaxesalon.com

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Frequently Asked Questions

What if I need to change or cancel my appointment?

We adhere strictly to the following Cancellation Policy: In order to maintain the quality of our services, and out of respect for our clients’ and stylists’ time, we require 24 hour advance notice to change or cancel an appointment. If this is not provided, or if you are a no-show, your deposit will not be returned.

Appointment confirmations and reminders are provided as a courtesy. Not receiving them or overlooking details of your appointment do not exempt a last minute cancellation or no-show.

Please arrive on time to your appointment. Late arrivals of 30 minutes or more will be considered a no-show and your deposit will not be refunded.

Exceptions may be made on a case-by-case basis, but not for issues regarding work emergencies, childcare, traffic/transit, and out-of-town travel. Please understand that while some things may be out of your control, we are only responsible for your experience inside the salon.

You may reschedule or cancel appointments on Vagaro. If you would like to correspond with the front desk, you may do so during Office Hours (5-6pm from Tuesday to Friday). Vagaro will automatically refund you for cancellations made outside of the 24 hours preceding your appointment. Adjustments may be made on a case-by-case basis.

What is customary to tip in the salon?

Gratuity is left to your discretion, but we cannot add gratuity on a credit card. Our stylists accept cash (in pre-labelled envelopes provided at the front desk) and Venmo for tips. In NYC, it is customary to tip 20% of the service price to a salon professional. Tipping is encouraged after receiving a complimentary service such as a Bang Trim. Tipping the assistant of your stylist is also greatly appreciated.

What service do I book?